---
title: "Team NPS"
url: "https://knowledge.wizehub.co/en/article/team-nps"
language: "en"
last_updated: "2026-02-05T05:01:53.834Z"
---

# Team NPS

This article demonstrates how to create and update the Team NPS plan.

### Create a Team NPS plan

The **Budget & Capacity** plan is the foundation for all **FAB5** schedules including the **Team NPS**. In most cases, the **Team NPS** will automatically be created alongside the **Budget & Capacity** plan. 

If you need to create a standalone **Team NPS**, you must have a new **Budget & Capacity** plan that is not already linked to another **Team NPS** plan. 

1.  Go to Measure > Net Promoter Score > **Team**
2.  Click on the 'Plan' button.  
      
    ![](https://cdn-assets.productfruits.com/c70a7d06-23f8-4a06-909e-70aa59a7b976)  
     
3.  Click on '+ Add plan'.  
      
     ![](https://cdn-assets.productfruits.com/febb8ead-4d53-485e-91c6-83678171cafe)  
     
4.  Select the financial year and capacity plan to be linked to the Team NPS. 
5.  Add a title e.g. 2026 Team NPS
6.  Switch the 'Active' toggle on if you would like the Team NPS plan to be the default plan. NB\* If you have the active toggle set to 'on' in more than one Team NPS plan, the newest plan will become the default.
7.  Click on 'Add'.   
      
    ![](https://cdn-assets.productfruits.com/e0e82944-1b28-40ba-b1ef-125354a1925f)  
     
8.  Teams will automatically sync from the Budget & Capacity plan.   
      
    If you add more teams to your Budget & Capacity plan, click on 'Actions → Refresh and sync teams' and the Revenue plan will update with the team changes.   
      
    ![](https://cdn-assets.productfruits.com/2292892e-4c7b-44da-a079-18534d81c48d)

### Update the Team NPS

1.  In the **Team NPS** plan, click on 'Edit'.  
      
    ![](https://cdn-assets.productfruits.com/5d4619c8-e9e1-4032-a416-ca2fc0e98200)  
     
2.  Add the average NPS score for each team in the relevant month. 
3.  Click on 'Update'.   
      
    ![](https://cdn-assets.productfruits.com/721c582c-9c63-47b8-b1f7-cb10bca1f86e)

If your Budget & Capacity plan is set to 'Enable the FAB5 dashboard view, your Team NPS will be appear under the relevant KPI on the FAB5 dashboard.

![](https://cdn-assets.productfruits.com/b896336a-ada3-438b-9dd2-a5d0b05677ad)

Go to Measure > **FAB5** to review your NPS KPI. 

![](https://cdn-assets.productfruits.com/da9e41ee-ccf3-438b-a785-304d8d933654)

### Rename a Team NPS

1.  Click on the 'Plan' button.  
      
    ![](https://cdn-assets.productfruits.com/089be8bb-042a-492c-9a38-7fec0c206505)  
     
2.  Click on the edit icon.   
      
    ![](https://cdn-assets.productfruits.com/bb460d07-ad68-46de-9ab9-26bd2809bdb7)  
      
     
3.  Change the title and click on 'Update'.  
      
    ![](https://cdn-assets.productfruits.com/3f5da297-8ce6-404b-b1a2-9aae2662900b)

### Delete a Team NPS

1.  Click on the 'Plan' button.  
      
    ![](https://cdn-assets.productfruits.com/62d3461e-8e64-4f16-bd2f-20b298e14797)  
     
2.  Click on the bin icon.   
      
    ![](https://cdn-assets.productfruits.com/c393f338-7319-45ba-ab17-543135a6e973)  
     
3.  Click on 'Delete'.  
      
    ![](https://cdn-assets.productfruits.com/79d84455-511e-4748-a4f1-3a2c6dd3571a)