---
title: "Error message 'User Access Denied'"
url: "https://knowledge.wizehub.co/en/article/error-message-user-access-denied"
language: "en"
last_updated: "2026-02-10T03:06:36.648Z"
---

# Error message 'User Access Denied'

If you tried to perform an action and received a message 'User Access Denied', this usually means the user role is not linked to an employee profile. 

To resolve this, go to Settings > **Manage Users** and link the user to an employee. 

Refer to [Manage Users](https://knowledge.wizehub.co/en/article/manage-users) for further guidance. 

If the option to link an employee is missing, please log a support ticket with details of the user name and employee profile name & email, and our team will escalate a manual correction. 

To log a support ticket, go to *Support Centre* > **Request Support**

1.  Complete the subject.
2.  Select the module you need assistance with i.e. Manage Users.
3.  Provide details of the problem in the description.
4.  Click on 'Submit' to log a support ticket. 

![](https://cdn-assets.productfruits.com/521c8884-c233-448e-b92d-8724356f1d89)